PHYRIONEX Refund Policy

At PHYRIONEX, we are committed to ensuring your satisfaction with our products and services. Our refund policy has been crafted to offer transparency and fairness in dealing with refund requests.

1. Eligibility for Refund

Refunds are available under the following circumstances:

• Product is defective or damaged upon arrival.
• Service was not delivered as described within the stipulated timeframe.
• You cancel the service within the timeframe specified in your contract.

2. Refund Process

To initiate a refund request, please contact our customer service team at [email protected] within 30 days of receiving your product or service. Include your order details and a brief explanation of the reason for your request.

3. Processing Time

Once your refund request is received, we will review your case and notify you of the outcome within 7 business days. Approved refunds will be processed within an additional 5-10 business days, and a credit will automatically be applied to your original method of payment.

4. Non-Refundable Items

Please note that some items may not be eligible for a refund, including:

• Customized products after production has begun.
• Downloadable software products once delivered.
• Service contracts post-completion unless otherwise specified.

5. Changes to This Policy

PHYRIONEX reserves the right to update or modify this refund policy at any time. Changes will be posted on our website, and your continued use of our services signifies acceptance of those changes.

For further inquiries, please contact us at [email protected] or call us at (555) 123-4567.